Privacy Policy

Information We Collect

When you place an order or create an account, we collect information you provide directly — such as your name, email address, phone number, and shipping address. We also collect information automatically when you browse our site, including device type, browser, pages visited, and referring URLs.

How We Use Your Information

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to support inquiries
• Send promotional emails (only with your consent)
• Improve our website and product offerings
• Prevent fraud and ensure platform security

Sharing Your Information

We do not sell your personal information. We share data only with trusted service providers who help us operate our business — including payment processors (Razorpay), shipping partners, and email delivery services — and only to the extent necessary to provide their services.

Cookies

We use cookies and similar technologies to keep your shopping cart, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work correctly.

Data Retention

We retain your account and order information for as long as your account is active or as required by applicable law. You may request deletion of your personal data by contacting us at hello@bloomlane.in.

Your Rights

You have the right to access, correct, or delete your personal information at any time. To make a request, please email us at hello@bloomlane.in.

Security

We take reasonable technical and organisational measures to protect your data. Payment information is handled securely by Razorpay and is never stored on our servers.

Changes to This Policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of our site after changes constitutes acceptance of the revised policy.

Contact

For any privacy-related questions, contact us at hello@bloomlane.in.